FAQs
What types of apparel do you offer?
Alfilix India specializes in a curated selection of stylish and comfortable apparel, with a particular focus on expertly crafted t-shirts. Our products are designed to elevate your wardrobe for various occasions, ensuring both style and comfort.
What materials are used in your products?
We prioritize premium materials in our apparel to ensure durability and comfort. Each piece is crafted with attention to detail, providing long-lasting wear while maintaining a stylish appearance.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need the receipt or proof of purchase to initiate a return.
How long does shipping take?
Orders are processed within 1-2 business days. Depending on the shipping method selected, delivery times can range from 2-7 business days for domestic orders. International shipping may take 7-15 business days, depending on the destination.
Do you offer international shipping?
Yes, we currently ship across India and to select international destinations. Shipping rates for international orders will vary based on location and will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing tracking details. You can use the provided tracking number to monitor your package's status through the carrier's website.
What should I do if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time, please contact us for assistance. We are not responsible for lost packages due to incorrect addresses provided by customers, so please ensure your shipping information is accurate at checkout.
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Once an order has been shipped, changes or cancellations are no longer possible.
What if I receive a defective or incorrect item?
We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can address the issue and provide a resolution.
